Terms and conditions

Medical Disclaimer

Neither the APPI nor any of its International Representatives, course organiser or hosts, accept any responsibility for any bodily harm that may arise during or after attendance on APPI courses.

APPI Training Courses

Please Note: All APPI courses are purchased through APPI Education Limited.

Fees: Fees for courses will include tutorials, manuals, morning and afternoon tea and a certificate of attendance. APPI Education Ltd takes no responsibility for any additional costs incurred outside of the fees charged. APPI Education Ltd accepts no responsibility for any bodily harm that may arise during or after the attendance on an APPI training programme.

Matwork and CPD Cancellations and transfers: Cancellations and transfers are accepted with written notice 30 days prior to the start date. There is a £50.00 admin fee per cancellation or transfer. Participants are allowed to transfer twice, after which no refunds will be given. Once you are within 30 days of the course start date, no cancellations, transfers or refunds will be permitted.

Matwork Exams Cancellations and transfers
All exam bookings are non transferable or non refundable. 

Equipment and Reformer Series Cancellations and Transfers: Cancellations and transfers are accepted with written notice 30 days prior to the start date. There is a admin fee of 20% of the original payment per cancellation or transfer. Once you are within 30 days of the course start date, no cancellations, transfers or refunds will be permitted. 

Anatomy Trains Cancellations and transfers: Cancellations and transfers are accepted with written notice 30 days prior  to the start date. There is a 50% of the original price paid admin fee per cancellation or transfer. Once you are within 30 days of the course start date, no cancellations, transfers or refunds will be permitted.

Comprehensive Matwork Course for Non Allied Health Professionals Cancellations and transfers: Cancellations and transfers are accepted with written notice 30 days prior to the start date. There is a admin fee of 20% of the original payment per cancellation or transfer. Once you are within 30 days of the course start date, no cancellations, transfers or refunds will be permitted.  

One Day CPD Voucher: CPD voucher is valid for 12 months from the date of purchase.
Only applicable to APPI Courses at our regional venues. Not to be used in conjunction with any other offer (Please contact us directly if you wish to use your voucher for a hosted course as this is at the host's discretion).

Insufficient funds: A £20 fee will be charged for invalid cheques or declined credit card transactions due to insufficient funds. 

3rd Party Payments: If a third party is responsible for payment, the attendee space on the chosen programme will not be confirmed until full payment has been received by APPI Education Limited. Only once full payment is received will the confirmation letter be sent out to the delegate and their space reserved.

Photo/Video Release: APPI will occasionally have photographs and/or promotional videos taken during the event for use in print and electronic marketing materials including (but not limited to) brochures, advertisements, newsletters and the APPI and other associated websites. APPI retains the full rights to use these materials in promoting and marketing all courses, workshops, future conferences and any other APPI events not mentioned herein.

Pregnancy Guidelines: In the first trimester, all courses should be suitable for an uncomplicated pregnancy. This is providing that you exercise pre-pregnancy and have discussed this with you GP / Midwife. However, with the exception of our Ante & Post Natal course, we would generally recommend against participating in courses after the 1st trimester, as you will not be able to experience all the movements yourself during this time.
Please view our full pregnancy guidelines by clicking here or by visiting our resource centre.

Other: APPI reserves the right to pass on attendee details for any courses that are hosted by APPI to the relevant training provider. These courses include but are not limited to; Anatomy Trains, Tai Chi for Arthritis, Pink Ribbon Programme and Acupuncture Foundation Course.

In the case of minimum course participant numbers not being achieved, APPI reserves the right to cancel courses/training programmes at any given time. In this event full refunds of the course price will be given. 

APPI Online Courses & Classes 

Refund Policy: Due to the immediately accessible nature of the content, Online Courses and Online Classes are non-refundable.

APPI Conference 

Please Note: All payments for the APPI Pilates Conference are made through APPI Education Limited.

Conference Fees: Fees cover attendance at any of our lectures, workshops, classes; arrival, morning & afternoon tea, a buffet lunch, workshop handouts and certificate of attendance. APPI Education Ltd takes no responsibility for any additional costs incurred outside of these Conference fees charged.
All conference bookings are non-refundable.
Once chosen, all conference session options are final and cannot be altered.

Insufficient funds: A £20 fee will be charged for invalid cheques or declined credit card transactions due to insufficient funds

Photo/Video release: APPI will occasionally have photographs and/or promotional videos taken during the event for use in print and electronic marketing materials including (but not limited to) brochures, advertisements, newsletters and the APPI website. APPI retains the full rights to use these materials in promoting and marketing all courses, workshops, future conferences and any other APPI events not mentioned herein.

Pregnancy Guidelines: In the first trimester, all courses should be suitable for an uncomplicated pregnancy. This is providing that you exercise pre-pregnancy and have discussed this with you GP / Midwife. We would generally recommend against participating in our conference after the 1st trimester, as you will not be able to experience all the movements yourself during this time. Please view our full pregnancy guidelines by clicking here or by visiting our resource centre.

Other: By booking onto the conference you are giving your permission for the APPI to use photo and video footage of yourself taken during the conference to potentially be used for future marketing purposes. APPI accepts no responsibility for any bodily harm that may arise during or after the attendance on an APPI conference.

APPI Products 


Please Note: When ordering products you are ordering from APPI Products Ltd.

UK Delivery: Deliveries within the UK are dispatched using Royal Mail. Larger items weighing over 2kg are sent by courier. Items dispatched for the Highlands & Islands may take 10 - 14 days. Goods ordered after 10 am (GMT) are dispatched on the next working day. Estimated delivery time is 3-5 working days. Occasionally, goods may be delivered in several consignments. Please also note that we do not dispatch at weekends, nor are there any weekend deliveries. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract and we will refund any money paid by you.

Standard delivery charges for the UK are based on the basket value. For orders under £10.00 the delivery charge will be £2.95. For orders between £10 and £131.00 the delivery charge will be £4.95. For all orders over £131.00 the delivery charge will be FREE.

Failed Deliveries: Our courier company will attempt to delivery your parcel once, between the hours of 9am to 6pm, Monday-Friday. The courier will leave a card with your local Post Office details, for you to go and collect your parcel within 5 working days. If you do not collect your parcel within 5 working days it will be sent back to APPI Products Limited and you will have to re-pay the postage and packaging. To prevent this happening we advise you to use a delivery address where there will be someone in during the hours of 9am-6pm Monday-Friday. If you do not receive your parcel or a notification of failed delivery from the Post Office within 4 working days of purchasing the product please contact the Head Office team on 0345 370 2774. We reserve the right to recharge for delivery at cost or in the event you wish to have a refund, to refund you less the actual amount paid by us for carriage (note for all but small items this is likely to be more than we charged you for carriage on your invoice).

EU Delivery: Small parcels up to 2kg will be delivered by 'signed for' small parcel service by Royal Mail. Larger parcels will be delivered by signed for courier service. Parcels may take between 3-14 working days to be delivered. Please contact the Institute directly on 0345 370 2774 to discuss delivery charges.

Delivery Charges Delivery prices are automatically calculated. In the countries drop down list simply select your country. If shipping is not automatically calculated for your country please contact the Head Office team on 0345 370 2774 to discuss delivery charges. Delivery charges are non-refundable once your order has been dispatched.

Non EU Countries: Please contact the institute directly on 0345 370 2774 to discuss delivery charges. International deliveries outside the EU may be subject to customs clearance. APPI Products Ltd cannot be held responsible for any delays caused by Customs or other government authorities.

Damaged or Defective Goods: We endeavour to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us within 5 days if there are any problems. We will at our option replace the goods or refund monies paid by you.

Payment Options:The APPI Group of Companies accepts Visa Debit, Visa Credit, Visa Electron, MasterCard, Maestro and Solo cards and uses a secure payment system. Cheques can be mailed to us made payable to APPI Education Limited or APPI Products Limited as appropriate to your purchase - please print out your order and send with payment. Please allow seven working days for cheque clearance. If you wish to pay by BACs or would like to discuss payment options please contact the Head Office team directly on 0345 370 2774.

Order Confirmations: Upon submitting an order using our automated shopping basket system you will receive an E-Mail order confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately on 0345 370 2774. In the unlikely event of us being unable to fulfil your order or part of the order, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible If payment has been made on an order that we are unable to fulfil we will notify you immediately and send the item as soon as we have it in stock.

Out of Stock: If an item is out of stock, payment can still be made for the item. If you have made other purchases and those items are in stock we will send the items to you straight away and the item out of stock will be sent separately at no extra charge once in stock.

VAT & Duty: The prices include VAT, where applicable, at a rate of 20%. APPI Products Limited and APPI Education Limited are registered for VAT purposes, with the respective Reg numbers of: 988 9287 24 and 127 0787 09.

Refund policy: Please note APPI are unable to accept returns or accommodate refund requests for any Manuals or Handouts. All other items that are neither damaged nor faulty can be returned at the customers discretion within 14 days of purchase. Once the return has been received a credit note will be issued. 

Membership:

Course discount only valid on selected courses in the UK.

Companion vouchers are available on APPI’s 1 Day CPD Courses within our regional venues. Companion vouchers are limited per course and spaces are allocated on a first come first served basis. Please check with APPI directly if you would like to use your companion voucher.

DEFINITIONS

1) In these terms and conditions the following words shall (except where the context otherwise admits) mean the following: - “APPI, APPI Star Membership or Star Membership” means APPI Education Ltd (registered number 07900531) which operates the business managing the benefits as listed in the member flyer/guide. “Member” means any Star Member, Star Plus, Star Pro, Global members or any persons intending to or who have applied for an APPI Membership upon the terms and conditions contained herein. The “Membership” year means the duration of one calendar year from commencement/payment by the individual or company whilst APPI Education Ltd is registered at Companies House. (registered number 07900531).

MEMBERSHIP APPLICATIONS

2)
(2.1) All applications for Membership of APPI will be made online, via the official application by post/fax and/or in any one of the directly operated APPI Clinics. Each application for membership is conditional.
(2.2) All applicants for membership must:-
a) be over the age of 18 and proof of age must be provided upon demand.
b) be a credit card/and or bank account holder
c) declare any health issues in particularly (but not by the way of limitation) any which may relate to exercise or increased physical activity
d) accept that they undertake participation in membership/activities associated with membership entirely at their own risk.
3) APPI offer a 30 day right to cancel the period for all new members. If within 30 days of payment of your joining fee, you are not entirely satisfied with your decision, we will refund your money (less an administration fee of £25) without quibble. Simply put your request in writing via email or letter within 30 days.
4) APPI Star Membership reserves the right to refuse membership to prospective members without giving a reason and further reserves the right to refuse a refund to Members who terminate their membership early.
5) If during a membership year a member wishes to terminate their membership they can submit their request in writing to APPI Education Ltd. APPI Education Ltd are under no obligation to make a refund of any proportion of the joining fee, but will consider each application upon its merits and may entirely at its discretion make an appropriate refund.
6) Global Memberships can only be purchased by those located outside the UK, Ireland or USA. All discounts offered within this membership category only apply to purchases through APPI's website. The Instructors Directory listing is only available to those who have successfully passed an APPI Certification exam and have received the title of Fully Certified APPI Instructor. 

SUSPENSION OR EXPULSION OF MEMBERS
6) APPI Education Ltd reserves the right at all times to suspend or expel members or to prevent for any reason any member from receiving any of the benefits as laid out by their respective membership category.

CONDUCT OF MEMBERS
7) Members shall conduct themselves in a sensible, safe and socially acceptable manner whilst participating in Membership activities on APPI premises or at events organised by APPI or any of its subsidiary or partner companies

EFFECT OF CANCELLATION OF AN EVENT AND/OR THE WITHDRAWAL OF A MEMBERSHIP BENEFIT
8) APPI reserves the right to alter, amend, suspend or withdraw any member benefit without prior notice or consultation with members. Members shall not hold APPI Education Ltd responsible or liable in any way whatsoever for a change to the membership package.
(9) In the event of the cancellation of an activity, class, meeting or exam, members shall not hold APPI Education Ltd responsible in anyway whatsoever where cancellation is as a result of the failure of a supplier, or is owing to reasons beyond the reasonable control of APPI Education Ltd.
10) Where a member purports to cancel, or fails to attend an activity, class, meeting or exam, where a membership discount or benefit has been applied, no payment can be refunded and any monies still owing will be become due immediately.

THE APPI LTD AND APPI STAR MEMBERSHIP NAME AND TRADEMARK
11) The APPI logo and APPI Star Membership logo’s are registered trademarks and no one has any rights to use the name without the express permission of the brand owners or their authorised representatives.

LIMITATION OF LIABILITY OF APPI EDUCATION LTD
12) Notwithstanding anything else contained in this agreement APPI Education Ltd shall not be liable to the member for any losses, expenses or other indirect or consequential loss whether arising from negligence, breach of contract or howsoever.

CHANGES TO MEMBERSHIP
13) APPI Education Ltd reserves the right at all times to make changes to membership terms and conditions without prior notice or consent from members.
(14) APPI Education Ltd reserves the right to add, amend, suspend or withdraw any constituent part of the membership package without prior notice or consent from members.
(15) APPI Education Ltd reserves the right to alter membership criteria at any time without prior notice or consent from members.

LEGAL JURISDICTION
16) These terms and conditions and any regulations published by APPI Education Ltd shall be governed in accordance with the laws of England and Wales.

E&OE. APPI Education Ltd reserves the right to make changes to these terms and condtitions and/or membership benefits or prices without prior notice.

APPI Privacy Policy

APPI is committed to protecting your privacy. Our privacy policy indicates to you what information we collect about you and how we use it. By using our services, in any capacity, you agree to the collection and use of information in accordance with this policy. We use your Personal Information for providing and improving our services to you.

Computer browsing information – Log data:

We do not store any of your browsing history when you are viewing our website. However we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our responsiveness to your needs. For further information on these third party providers privacy policy please visit their website directly.

Website log in and registering:

If you log in and register on appihealthgroup.com website we will then store your personal details on a secure back frame of the website. We do not record your password or any other private information.

We do not store or record your CC information.

Purchases on our website:

When you make a purchase on appihealthgroup.com your order details are stored on our secure backframe portal. We are able to track your order and ensure it is completed or not. In the instance of an incomplete order we may use your personal details to contact you and assist you in completing your purchase. No CC information is stored at any time.

Information Collection and how we use it:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This personal information may include, but is not limited to, your email address, name, phone number, postal address or other contact information.

Third Party Service Providers:

We may employ third party companies and/or individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Website Links:

Our website Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site and therefore their relevant privacy policy.

Marketing Opt-in:

By providing your registration details via the APPI website or by purchasing APPI Courses or Products, you are agreeing to receive marketing emails related to APPI Courses, Services and/or Products. You will be able to opt-out of emails at any time. In addition, in your member account section under 'edit my details' you have the option to export any customer data we hold about you. You also have the ability to quickly delete your APPI web account and records in your account section. Should you have any issues please contact info@appihealthgroup.com

Web based request forms:

When you fill out the forms on our website (www.appihealthgroup.com), we store the data you send us. We may use this information to improve customer service and for marketing purposes. This data is NOT passed on to any third party organisations and resides in secure web-based database.

In clinic forms:

When you visit any of our clinical centres you will fill out a standardised registration forms. This form will collect the following details:
Name
Address
Date of Birth
Telephone Number
Email address
GP details
Private medical Insurance (PMI) details (if applicable)

The purpose of this information is to allow your clinician to ensure they manage your case with the relevant due care and consideration for your age, your requirements and your program. The PMI details are used to bill your insurer as appropriate or to communicate directly with them if appropriate. None of your information is passed to a third party unless under your explicit consent to release details.

Your PMI may ask for reports of your sessions but this will only occur with your consent.

You may request us to write a letter to a school, a consultant or another person of interest to you. In doing so we will use your name, DOB and relevant medical details on that letter. You will also receive a copy of the letter should you so choose.

E-mail use Policy:

Your email address will be added to our database and may be used for contacting you in regards to your sessions, your programs, APPI marketing campaigns, offers and other generalised information. APPI marketing campaigns are mainly distributed by Constant Contact, but may also be sent from Microsoft Outlook or other email providers. If you do not wish to receive any of this information you can unsubscribe at any time via unsubscribe buttons or by emailing info@appihealthgroup.com requesting this.

Lawful disclosure:

We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction. We will also disclose your information if we believe that lawful disclosure is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Security:

The protection of your personal information is vitally important to us. We will strive to protect your Personal Information in all means reasonably required by us to do so. However, as no form of data transmission is 100% reliable we cannot guarantee its absolute security. Therefore we make no warranties as to the level of security afforded to your data. We will however always act in accordance with the relevant UK and EU legislation.

Children’s Policy:

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us.

Changes to Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Jurisdiction:

This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Further Information:

If you have any further questions regarding our privacy policy please contact us directly.

APPI Legal Policies

By using the appihealthgroup.com website and accessing any and all of the contents on this site you are deemed to have entered into an agreement with APPI Healthgroup Limited are therefore bound by the terms set out below.

Intellectual Property:

The contents, design, images, blogs, backframe and underlying code of this web site remain the intellectual property of APPI Healthgroup at all times. You, or any other company linked to the user accessing the site and its contents, may not use or reproduce the content on this web site for any reason without express written permission from APPI Healthgroup Directors. No other member of the APPI Healthgroup team has the authority to allow use of the contents on appihealthgroup.com.

Changes to www.appihealthgroup.com:

APPI Healthgroup Limited reserves the right to change, modify, suspend, add or remove portions of this web site at any time and to restrict the use and accessibility of the web site as it sees fit.

No Warranty, Disclaimer of Liability & Indemnity:

APPI Healthgroup Limited makes no warranty concerning the content, products and services available on this web site. APPI Healthgroup Limited does not guarantee the accuracy, content, times, weights, sizes or any other element of the products and services available on this web site. In no event will APPI Healthgroup Limited or its suppliers be liable for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of, failure to use or reliance on this web site.

APPI Healthgroup Limited and its suppliers will not be liable for any delay or failure in performance or interruption of the delivery of the content on this web site resulting directly or indirectly from any cause or circumstance beyond its or our reasonable control. This includes any natural disasters, equipment failure, electrical failure including internet access and performance, or any other governmental actions.

Jurisdiction:

This legal policy is governed by English law. The parties agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.

Registered Company Details:

APPI Healthgroup Limited is a limited company registered in England and Wales. Registration number 07682539

APPI Healthgroup is a parent company for:

APPI Clinics Limited, a registered company in England and Wales. Registration number 04404259
APPI Education Limited, a registered company in England and Wales. Registration number 07900531
APPI Products Limited, , a registered company in England and Wales. Registration number 05301818

All companies Registered Office is: 5 Technology Park, Colindeep Lane, Colindale, NW9 6BX